Posted: 2013-11-07, 09:12 UNABLE TO LOG IN OR RETRIEVE PASSWORD
I received the latest update a couple of hours ago and now I have to log in to play the game. Unfortunately I forgot my password. I tried the "Forgot PW" but never received any emails. I even checked my spam folder. Please "HELP".
@jason hi, I think you should mention about what kind of problems you are having at the moment like error, etc. For me, even it's a bit late, I still prefer iOS version. New updates are always proofed before release unlike Android which is unstable and easy to error after an update!
FS Player Name: Tozeba
Joined: 14 Oct 2013 Posts: 52 Location: Debrecen, Hungary
Posted: 2013-11-07, 18:15
I have the same issue as the topic opener. I have to reset my password because now it is longer than 8 character which at some point apparently became a limit for a gamevil account.
So now I can not log in to the game. I tried to reset my password but still after like a day I have not received the email that they claim to have sent to me with my temporary password.
I opened a ticket for gamevil asking them to fix this character limit issue or at least send me a new password with which I can use...
I hate to even think about loosing my 80+ level character...
[ Added: 2013-11-07, 20:31 ] ogamiitto, I just got my PW reset issues sorted out. Here are the steps I took:
- logged in to another gamevil live enabled game that I already used in the past ( as part of the special events to get free stars for fishing superstar)
- in my case this game was the Monster Warlord
- I started the game which automatically logged in with my account
- I went the settings of my gamevil account
- I changed my email address to gmail one. (formerly I used a minor local provider)
- I then went back to Fishing Superstar and asked for a PW Reset again
- At this time I received the temporary password in minutes just fine
- Beware though that the email from gamevil will be in your SPAM folder
After these steps I was able to log in to fishing superstar with the temporary password which I then of course changed and now it is under 8 characters.
That's about it, I hope it helps you to solve your issue as well!
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