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Game won't load on new note 3
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Tepchef26
River Prawn

FS Player Name: Tepchef26
Joined: 22 Jun 2014
Posts: 2
Level: 1
HP: 0/18
 0%
MP: 8/8
 100%
EXP: 1/9
 11%
Posted: 2014-08-13, 16:04   Game won't load on new note 3

Yesterday I bought a new Samsung note 3 to replace my iPhone 4s. In anticipation of doing so I linked my fishing superstars to Facebook, thanks to the horror stories I've read about switching with a gamevil account. Upon downloading FS onto my Note 3, I attempted to login with my Facebook details, the loading bar filled about 10 percent, promptly stopped and a message popped up saying, "unfortunately, fishing superstars has stopped." If anyone has any ideas they would be greatly appreciated, I spent most of yesterday searching all over this forum and the Internet in general, but could not find anything recent. In dying to play this on my Note 3 I finally have a decently sized screen. I've spent to much time on this game to start over, please help.
 
     
Level: 1 HP   0%   0/18
   MP   100%   8/8
   EXP   11%   1/9
eichenadam 
V.I.P.


FS Player Name: eichen
Helped: 7 times
Joined: 10 Mar 2013
Posts: 389
Location: Phoenix
Level: 18
HP: 7/711
 1%
MP: 339/339
 100%
EXP: 17/45
 37%
Posted: 2014-08-13, 16:11   

I use a Note 3 to play the game so it is not the device.

I had the same problem when installing on my tablet. After GE ran an update the download worked.

One thing you may try is to make sure you are downloading using only wifi. Samsung has a setting that keeps large downloads from happening unless you go in and change it and I doen't remember how to change that setting.
 
     
Level: 18 HP   1%   7/711
   MP   100%   339/339
   EXP   37%   17/45
Tepchef26
River Prawn

FS Player Name: Tepchef26
Joined: 22 Jun 2014
Posts: 2
Level: 1
HP: 0/18
 0%
MP: 8/8
 100%
EXP: 1/9
 11%
Posted: 2014-08-13, 19:54   

Yeah the game loads fine as long as I don't sign in, but I'm level 65, have some nice rods, there's no starting over. What kills me is that I was under the impression Facebook transfers worked better, I didn't even have a Facebook I made one solely for this game.

[ Added: 2014-08-20, 17:15 ]
It's now been over a week that I've been having this issue, so far two updates haven't jogged the system, nor had anything I've tried worked. I've uninstalled and reinstalled at least 20 times, I've logged out on my old iPhone, I disabled apple game center, I've submitted countless reports when it's stopped loading, emailed gamevil 4 times, and sent at least 1 tweet pet day to @gamevil, I also dug up gamevil USA's president's twitter handle and reached out to him. All I have to show for all these efforts area game that still won't load, 2 generic form emails (one of which told me to reinstall, which set me off considering I'd mentioned in the previous email that I'd tried that close to 10 times) and one tweet from @gamevil telling me to be patient and giving me the link to submit a support ticket, which is obviously already done. I'm completely appalled by the experience to date, and find it laughable that every email from gamevil ends p.s. providing a great customer service experience is our main goal. Obviously soliciting in app purchases is their main goal first off, and second it appears customer service is pretty far down the totem pole. I've lost all hope that gamevil is going to resolve this issue, this I implore of you folks on this forum for any ideas, you guys are pretty much my only hope, I'm out of ideas. Thanks in advance.
 
     
Level: 1 HP   0%   0/18
   MP   100%   8/8
   EXP   11%   1/9
eichenadam 
V.I.P.


FS Player Name: eichen
Helped: 7 times
Joined: 10 Mar 2013
Posts: 389
Location: Phoenix
Level: 18
HP: 7/711
 1%
MP: 339/339
 100%
EXP: 17/45
 37%
Posted: 2014-08-21, 15:34   

Do you still have the old device? If so load your old FS. go to mail screen and hit the little gears. Create a Live account or view your old one if you already had one. Use it to log in without facebook.
 
     
Level: 18 HP   1%   7/711
   MP   100%   339/339
   EXP   37%   17/45
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